Privacy policy
- Introduction
Volotel (hereinafter referred to as the “Hotel”) respects the privacy of your data and is committed to protecting the personal information you provide to us through our website. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation, including Law no. 190/2018.
- The information we collect
We collect the following types of information:
Personal information: Name, address, telephone number, email address, identification data.
Financial information: Payment details, credit/debit card information.
Reservation information: Details about room reservations, accommodation preferences.
Usage Information: Data about how you use our website, including your IP address, browser type, pages visited and length of visit.
- How to use the information
We use the information we collect for the following purposes:
To process and manage reservations: Your contact information and booking details are used to confirm and manage your reservations.
To improve our services: Usage data helps us analyze and improve the functionality of our site and personalize the user experience.
To communicate with you: We may use your contact information to send you notifications about reservations, special offers, and other relevant information.
For security purposes: We use information to protect our site and users from fraudulent or unauthorized activity.
- Disclosure of information
We do not sell, rent or share our users’ personal information with third parties, except in the following situations:
Service Providers: We may share information with third-party service providers who help us administer the site and provide our services, such as payment processors and booking platforms.
Legal Obligations: We may disclose your information to comply with legal obligations or to respond to requests from competent authorities.
- Data security
The hotel takes appropriate security measures to protect personal information against unauthorized access, loss, destruction or alteration. However, you should note that no method of data transmission over the Internet or electronic storage is completely secure.
- Your rights
In accordance with the GDPR, you have the following rights:
Right of access: You can request information about the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete personal data.
Right to erasure: You can request the deletion of personal data if it is no longer necessary for the purposes for which it was collected.
Right to restriction: You can request the restriction of the processing of your personal data in certain circumstances.
Right to data portability: You can request the transfer of your personal data to another entity.
Right to object: You may object to the processing of your personal data under certain circumstances.
To exercise these rights, please contact us at the email address provided in the contact section.
- Privacy Policy Changes
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and users will be notified via our website.
- Contact
For any questions or concerns regarding this Privacy Policy, please contact us at:
Email: info@volotel.eu
Phone: +40 734269324
Address: 202 Strada Traian Vuia, 400397 Cluj-Napoca, Romania